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Frequently Asked Questions

When will my order ship?
Most items ship in as little as 2 days while non-stock or custom items may ship in approximately 7 days.


How will my order ship?
We ship via USPS Priority Mail 2-3 Day Service.


What is your return policy?
We have a 15 day return policy. Please contact us for a return authorization number. Return Policy


Are items in stock?
An item is in stock, unless otherwise noted as "out of stock" on the item page. Every effort is made to keep product availability current; however, an item in your order may sell out before your order can be processed. We apologize for this situation and will notify you via email that your order/item has been backordered.


Do you ship Internationally>
Yes. The cost for International shipping is $34.95 US.


How much is the shipping cost?
Standard ground shipping is a flat rate of $5.95. Orders over $75 receive Free Ground Shipping. Expedited shipping is a flat rate of $28.00. Shipping Policy


Do you ship to PO Boxes?
Yes, we ship to PO Boxes and APO/FPO addresses.


What payment methods are accepted?
We accept Visa, Mastercard, American Express, Discover and Paypal.


Is Sales Tax charged?
Sales tax is calculated, for sales in California only, at the rate of 7.25% (Effective July 1, 2011).


I received a damaged/defective item.
Please notify us immediately. We will send you a prepaid shipping label to return the item. A replacement item will be shipped or the item refunded, depending on the customer's request.

What product brands do you sell?
We are an authorized dealer for Illusions Bridal Veils, Mariell Designs and Elegance by Carbonneau. If you see an item on their websites that you cannot find on ours, please contact us for a price quote and availability.









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